FirstBank’s Digital Transformation

Challenge FirstBank of Nigeria, a leading bank with digital ambitions and a pan-African scope, needed to ensure efficient service delivery across all its digital channels. Its existing load balancing platform could not scale to handle the high volume of transactions from its rapidly growing digital user base, resulting in dropped and incomplete transactions. This had commercial and reputational implications. FirstBank needed a transformation solution that would not only address its current challenges but also support its ambitious growth plans.