Service Assurance

Deliver optimized and innovative customer experiences to stay ahead of the curve.

  • In today’s competitive landscape, businesses must deliver optimized and innovative customer experiences to stay ahead of the curve.

     

    IT teams are tasked with managing complex hybrid and distributed environments, which consist of a mix of both traditional on-premise systems and modern infrastructures made up of containers, multiple clouds, and virtualized networks.

     

    Full Stack Observability provides IT teams with a comprehensive view of their entire technology stack, from the application layer down to the infrastructure layer. This visibility enables them to identify and resolve performance issues quickly and efficiently, and to ensure that their applications are always available and delivering a great user experience.

     

    It optimizes performance, cost, and security for traditional and cloud native applications across hybrid and multi-cloud environments, and provides insights into the internal condition of an application and precise data on system errors.

     

    The solution integrates and analyzes data from the following domain-centric monitoring tools to create a contextual view and outline dependencies in your organisation.

    Application Performance Monitoring (APM)

    Application Performance Monitoring (APM) manages the performance of your applications to ensure availability, fast transaction times, and a good user experience monitoring, with key capabilities of performance monitoring, real-time alerting, and root cause analysis.

    Infrastructure Management (IM)

    Infrastructure Management (IM) oversees key IT infrastructure elements like servers, storage, and networking hardware to deliver business services, with key capabilities of resource monitoring, configuration management, incident management, asset management, and automation.

    Network Performance Monitoring (NPM)

    Network Performance Monitoring (NPM) measures and monitors network quality of service to ensure proper operation, with key capabilities of monitoring key network performance metrics, real-time alerting, network mapping, and traffic analysis.

    End User Experience Monitoring (EUM)

    End User Experience Monitoring (EUM) monitors and measures the quality of customers' experiences accessing digital services, such as websites and mobile applications, with key capabilities of real-time monitoring, user experience monitoring, multi- channel support, synthetic transactions, and alerts and notifications.

  • In today’s data-driven world, businesses of all sizes rely on data to make informed decisions, improve operations, and stay ahead of the competition.

     

    However, many organizations struggle to manage their data effectively. This can lead to a number of problems, including:

    • Data silos
    • Data quality issues
    • Security and compliance risks

     

    Effective data management can help businesses overcome these challenges and reap the benefits of using data to their advantage. A good data management strategy should include the following:

    Data Governance

    This is the process of establishing policies and procedures for managing data. This includes defining roles and responsibilities, setting data standards, and developing data security and compliance measures.

    Data Quality Management:

    This ensures that data is accurate, complete, consistent, and accessible. This may involve tasks such as data cleaning, validation, and enrichment.

    Data Integration

    Connecting data from different systems and sources so that it can be easily accessed and analyzed. This can help businesses to break down data silos and get a complete view of their data.

    Data Security and Compliance:

    This is essential for protecting data from unauthorized access, theft, and loss. Businesses also need to comply with a variety of data privacy and security regulations.

    Data Integration

    Connecting data from different systems and sources so that it can be easily accessed and analyzed. This can help businesses to break down data silos and get a complete view of their data.

    Data Security and Compliance:

    This is essential for protecting data from unauthorized access, theft, and loss. Businesses also need to comply with a variety of data privacy and security regulations.

    Tigerlogic’s Data Management solutions can help businesses to implement effective data management practices. Tigerlogic’s solutions provide the following capabilities:

    By implementing effective data management practices, businesses can turn their data into a strategic asset that can help them to achieve their goals.